Privacy Policy

Information We Collect

We collect different types of information depending on how you use our services. Some data you provide directly, while other information comes from your interactions with our platform.

Personal Information You Provide

• Account Registration: When you create an account, we collect your name, email address, phone number, and password. If you're setting up business accounts, we might need company details and tax identification numbers.

• Financial Information: For investment evaluation services, you share portfolio details, investment preferences, risk tolerance levels, and financial goals. This helps us provide relevant analysis and recommendations.

• Communication Data: Any messages you send through our contact forms, support tickets, or email correspondence become part of your record with us.

• Payment Information: Billing address and payment method details when you purchase our services. Credit card data is processed through secure third-party payment processors and not stored on our servers.

Automatically Collected Information

When you visit our website or use our services, we automatically gather certain technical data:

• IP address and general location information
• Browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses and search terms used to find us
• Session duration and frequency of visits

How We Use Your Information

Your data serves specific purposes related to delivering and improving our investment evaluation services. We don't use your information for unrelated activities without getting your consent first.

We analyze usage patterns to understand what works well and what doesn't. This helps us fix bugs, optimize performance, and design better tools for investment evaluation. Your individual data stays private during this process—we typically work with aggregated statistics.

Sharing Your Information

We're selective about who gets access to your data. Here's when and why we might share your information with others:

Service Providers

Third-party companies help us run our business. They might handle email delivery, payment processing, data analytics, or customer support. These providers only access the information necessary for their specific tasks and are contractually required to protect your data.

Legal Requirements

Sometimes we're legally obligated to disclose information. This happens when we receive valid court orders, subpoenas, or government requests. We might also share data to prevent fraud, protect our rights, or ensure user safety.

Business Transfers

If Xjorgen merges with another company, gets acquired, or sells assets, your information might transfer as part of that transaction. You'd receive notice before your data becomes subject to different privacy practices.

Data Security Measures

Protecting your information isn't optional—it's fundamental to everything we do. We've implemented multiple layers of security to safeguard your data.

• Encryption: All data transmitted between your device and our servers uses TLS encryption. Financial information and sensitive personal data are also encrypted at rest using industry-standard protocols.

• Access Controls: Only authorized employees who need access to perform their jobs can view your personal information. We use role-based permissions and multi-factor authentication for our internal systems.

• Regular Audits: Our security practices undergo periodic reviews and testing. We work with external security professionals to identify vulnerabilities before they become problems.

• Secure Infrastructure: Our servers are hosted in Canadian data centers that meet rigorous security standards. Physical access is restricted and monitored continuously.

Despite our best efforts, no system is perfectly secure. If we detect a data breach that affects your information, we'll notify you and relevant authorities according to Canadian privacy law requirements.

Your Privacy Rights

Canadian privacy laws give you significant control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request. There's no charge for your first request in a 12-month period.

Correction and Updates

Found an error in your profile? You can update most information directly through your account settings. For changes requiring verification, contact our support team at info@xjorgen.vip.

Deletion Rights

You can request deletion of your account and associated data. We'll process this within 30 days, though some information might be retained for legal compliance, dispute resolution, or legitimate business purposes.

Marketing Preferences

You control whether you receive promotional emails from us. Unsubscribe links appear in every marketing message, or adjust preferences in your account settings. You'll still receive essential service-related communications regardless of these preferences.

Withdrawal of Consent

For processing based on your consent, you can withdraw that consent anytime. This won't affect data processing that occurred before withdrawal, and might limit our ability to provide certain services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our services.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like login sessions and security features
• Performance Cookies: Help us understand which pages are popular and identify technical issues
• Functionality Cookies: Remember your preferences and settings for a personalized experience
• Analytics Cookies: Collect information about how visitors interact with our website

Most browsers let you refuse cookies or alert you when cookies are being sent. Keep in mind that disabling cookies might prevent you from using certain features of our website.

Children's Privacy

Our investment evaluation services are designed for adults. We don't knowingly collect information from anyone under 18 years old. If we discover that we've inadvertently gathered data from a minor, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can remove that data from our systems.

International Data Transfers

Your information is primarily stored and processed in Canada. However, some of our service providers operate globally, which might involve transferring data outside Canada.

When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, privacy shield frameworks, or other legally approved mechanisms. Your rights under Canadian privacy law remain protected regardless of where your data is processed.

Changes to This Policy

Privacy practices evolve, and so does this policy. We review and update it periodically to reflect changes in our services, legal requirements, or operational needs.

Material changes will be communicated through email notifications or prominent notices on our website at least 30 days before taking effect. The "Last Updated" date at the top of this page shows when the most recent changes were made.

Continuing to use our services after updates become effective means you accept the revised policy. If you disagree with changes, you can close your account before they take effect.

Privacy Complaints

If you believe we've mishandled your personal information or violated your privacy rights, please let us know. We take complaints seriously and investigate all concerns thoroughly.

Start by contacting our privacy team at info@xjorgen.vip. We'll acknowledge your complaint within five business days and provide a substantive response within 30 days.

Not satisfied with our response? You have the right to file a complaint with the Office of the Privacy Commissioner of Canada. British Columbia residents can also contact the Office of the Information and Privacy Commissioner for British Columbia.